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Frequently Asked Questions
How do I activate my eSIM?
After purchase, you'll receive a QR code via email. Simply scan it with your device's camera in the eSIM settings to activate.
When does my data plan start?
Your data plan starts immediately after you activate the eSIM and connect to a network in your destination country.
Can I top up my data?
Yes! You can purchase additional data plans at any time through our website.
What if I have issues with connectivity?
Contact us via WhatsApp or email, and our support team will help you troubleshoot and resolve the issue quickly.
Do you offer refunds?
We offer refunds for unused eSIMs within 7 days of purchase, provided the eSIM has not been activated.
Is my device compatible?
Most modern smartphones support eSIM. Check your device settings or contact us to verify compatibility.
Support Hours
Our support team is available 24/7 to assist you with any questions or concerns.