Privacy Policy

1. Introduction

Welcome to eSimy. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our eSIM services.

2. Information We Collect

2.1 Personal Information

When you use our services, we may collect:

• Email address (required for order confirmation and eSIM delivery)
• Payment information (processed securely through PayPal)
• Device information (for compatibility verification)
• Order history and transaction details

2.2 Usage Data

We automatically collect certain information about your device and how you interact with our website:

• IP address and browser type
• Pages visited and time spent on our site
• Referral sources and navigation patterns
• Device identifiers and operating system information

3. How We Use Your Information

We use the collected information for:

• Service Delivery: Processing orders and delivering eSIM QR codes
• Customer Support: Responding to inquiries and resolving issues
• Payment Processing: Securely processing transactions through PayPal
• Service Improvement: Analyzing usage patterns to enhance our platform
• Communication: Sending order confirmations and important updates
• Legal Compliance: Meeting regulatory and legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• All data is stored securely on Google Firebase infrastructure
• Payment information is processed through PayPal's secure payment gateway
• We use SSL/TLS encryption for all data transmission
• Access to personal data is restricted to authorized personnel only
• Regular security audits and vulnerability assessments

5. Data Sharing and Third Parties

We do not sell your personal information. We may share data with:

• Payment Processors: PayPal for secure payment processing
• eSIM Providers: Zendit and other partners for eSIM activation
• Analytics Services: Google Analytics for website performance analysis
• Email Services: For delivering order confirmations and QR codes
• Legal Authorities: When required by law or to protect our rights

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Provide personalized content and recommendations

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at support@esimy.io

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records (typically 7 years for financial data)

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

11. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

12. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: